Every KeyNest piece is handmade to order in our workshop in France. Because each frame is crafted and personalized just for you, please allow a little time before it ships.
Processing time
Orders are made and prepared within 3–7 business days (Monday to Friday, excluding French public holidays). During busy periods, such as the holiday season, processing may take up to 10 business days. You will receive an email with your tracking number as soon as your order ships.
Shipping destinations & delivery times
All orders are shipped with Colissimo (La Poste) with full tracking. Once your order has left our workshop, estimated delivery times are:
- France (mainland & Monaco): 2–3 business days
- European Union & Switzerland: 3–6 business days
- United Kingdom: 4–8 business days
- United States & Canada: 5–10 business days
- Rest of the world: 7–15 business days
In the United States, your package is handed over to USPS for final delivery; in other countries, to the local postal service. Your tracking number works throughout the journey.
Please note that these delivery times are estimates provided by Colissimo and come in addition to our processing time. They may vary during peak seasons, customs checks or exceptional circumstances (weather, strikes, etc.).
Shipping costs
Shipping costs are calculated at checkout based on your destination and the weight of your order.
Customs, duties & taxes
For orders shipped outside the European Union, import duties, taxes or customs fees may be charged by your country upon delivery. These charges are set by local authorities and are the responsibility of the customer. We are unable to predict their amount, so please check with your local customs office for details.
Order tracking
Once your order has shipped, you will receive a confirmation email with a tracking link so you can follow your package every step of the way.
Wrong address
Please double-check your shipping address at checkout. We are not responsible for packages delayed or lost due to an incorrect or incomplete address. If you notice a mistake, contact us as soon as possible at [your email] and we will do our best to update it before your order ships.
Lost or damaged packages
Each frame is carefully packed to arrive safely. If your package arrives damaged, please email us within 7 days of delivery at [your email] with photos of the item and the packaging, and we will find a solution together. If your tracking shows no update for more than 15 business days, please contact us so we can open an investigation with Colissimo.
Questions?
We’re always happy to help. Reach us at ; poupous69670@gmail.com